Frequently Asked Questions

Scan2Grow is a plant identification service that uses advanced artificial intelligence technology to analyze plant images and provide detailed information about species, care, health problems, and recommended treatments.

Simply upload a clear photo of your plant and our AI will analyze it in seconds, providing:

• Species and variety identification
• Information about specific care
• Detection of problems and diseases
• Treatment recommendations
• Analysis history for registered users

Our system can identify a wide variety of plants, including:

• Indoor and outdoor plants
• Flowers and ornamental plants
• Trees and shrubs
• Edible plants (fruits, vegetables, herbs)
• Wild and native plants
• Succulents and cacti

Our database includes more than 10,000 species from around the world.

Our AI has an average accuracy of 95% in identifying common plants. Accuracy may vary depending on:

• Image quality (lighting, focus, angle)
• Rarity of the species
• Plant condition (flowering, season)
• Part of the plant photographed

For best results, we recommend taking clear photos with good natural lighting.

We accept the following image formats:

• JPEG (.jpg, .jpeg)
• PNG (.png)
• GIF (.gif)
• WebP (.webp)

Maximum file size is 5MB. For best results, we recommend images of at least 500x500 pixels.

To get the best results, follow these tips:

• Use natural light whenever possible
• Focus well on the image, avoid blurry photos
• Include characteristic leaves, flowers or fruits
• Take the photo from an angle that shows the general shape
• Avoid very complex backgrounds or distractors
• If the plant has flowers, include them in the photo

If you think the identification is not correct:

• Try with a different photo from another angle
• Make sure the image is clear and well lit
• Include more characteristic details (leaves, flowers, fruits)
• Contact our support with the image and incorrect identification

Your feedback helps us continuously improve our system.

We offer several plans to adapt to your needs:

• Free: 1 scan when you register
• Basic ($9.99/month): 10 monthly scans
• Premium ($19.99/month): 50 monthly scans + advanced diagnosis
• Professional ($39.99/month): Unlimited scans + priority support

You can change plans at any time from your profile.

Yes, you can cancel your subscription at any time without penalties. The cancellation will be effective at the end of your current billing period.

To cancel:

• Go to your user profile
• Select "Manage Subscription"
• Click "Cancel Subscription"

You can also contact our support for help with cancellation.

We offer a 30-day satisfaction guarantee for new subscribers. If you are not completely satisfied with our service, you can request a full refund within the first 30 days.

To request a refund, contact our support with:

• Your registration email address
• Reason for refund request
• Subscription date

You don't need to create an account to try our service. We offer 1 free scan for unregistered users.

However, creating an account allows you to:

• Access more scans according to your plan
• Save your analysis history
• Receive personalized recommendations
• Access advanced features

To change your password:

• Log into your account
• Go to "My Profile"
• In the "Change Password" section, enter your current password
• Enter your new password and confirm it
• Click "Update Profile"

If you have forgotten your password, use the "Forgot your password?" link on the login page.

Yes, you can request account deletion by contacting our support. Please note that:

• This action is irreversible
• All your data and history will be deleted
• Your subscription will be automatically cancelled
• You will not be able to recover the information afterwards

We process deletion requests within 30 days.